Quality Assurance

We train our staff to believe in two simple credos – “Our client’s customers are our customers” and “The customer determines customer satisfaction.”

We ensure all standards and processes are observed, then go one step further with a more subjective question — Is the order is packaged and processed well enough to be used on a family member or friend once it arrives?

Our Enterprise Resource Planning (ERP) system controls all order processing and inventory control. Unlike many fulfillment houses still utilizing paper systems with no verification, Life Science Outsourcing’s Fulfillment and Distribution services inspect the shipment for sales order accuracy, product accuracy, lot tracking accuracy, and overall packaging.

To verify all inbound shipments, we ask our clients to provide a simple file for all inbound Purchase Orders. Once received, the goods will go through the Fulfillment & Distribution receiving inspection department before going into inventory

FDS complies to Internal and External customer requirements including a secured GMP warehousing facility, Lot traceability and FIFO.